Refund policy

FAITH IS IN THE FIRE – STORE POLICY

Welcome to Faith Is In The Fire. We are committed to providing high-quality, faith-inspired apparel that reflects purpose, strength, and identity. By shopping with us, you agree to the following policies.

1. ORDER PROCESSING
All orders are processed within 2–5 business days. Once your order is shipped, you will receive a confirmation email with tracking details. Please note that processing times may vary during high-demand periods or special releases.

2. SHIPPING POLICY
We ship both locally and internationally. Delivery times vary depending on your location:

  • Local orders: 3–7 business days

  • International orders: 7–21 business days

Shipping fees are calculated at checkout. We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

3. RETURNS & EXCHANGES
We accept returns or exchanges within 7 days of delivery, provided that items are:

  • Unworn and unwashed

  • In original condition and packaging

To initiate a return or exchange, please contact us at [your email]. Customers are responsible for return shipping costs unless the item received is defective or incorrect.

4. REFUND POLICY
Refunds are processed once the returned item has been received and inspected. Approved refunds will be issued to the original payment method within 5–10 business days.

5. ORDER ISSUES
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo evidence so we can resolve the issue promptly.

6. CANCELLATIONS
Orders can only be canceled within 12 hours of purchase. After this period, orders are already in processing and cannot be canceled.

7. PRODUCT DISCLAIMER
Our apparel is designed to inspire and express faith. Colors and designs may appear slightly different due to screen settings or production variations.

8. PRIVACY POLICY
Your personal information is secure with us. We do not sell, trade, or share your data with third parties except as necessary to process and deliver your orders.

9. CONTACT INFORMATION
For any questions or support, please contact us at:
Email: 

jayagency57@gmail.com
cooltrade22@gmail.com


Website: https://faithisinthefire.com/

Thank you for supporting Faith Is In The Fire — where faith meets purpose.