Refund policy
FAITH IN THE FIRE — RETURN & REFUND POLICY
At Faith In The Fire, every piece is made with purpose. Because our apparel
is made-to-order and our jewelry ships through a trusted fulfillment partner,
we're unable to accept returns for buyer's remorse, wrong size, or change of
mind. However, if something arrives damaged, defective, or incorrect, we will
make it right.
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APPAREL (Hoodies, T-Shirts, Hats)
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We accept claims for:
✅ Misprinted, damaged, or defective items
✅ Items lost in transit
We do not accept:
❌ Returns or exchanges for buyer's remorse
❌ Wrong size ordered (please check our Size Guide before ordering)
❌ General dissatisfaction unrelated to product quality
How to file a claim:
Submit within 30 days of receiving your order (or within 30 days of the
estimated delivery date if your package was lost in transit).
1. Email support@faithisinthefire.com with your order number
2. Include a clear photo showing the issue
3. We'll review and respond with a replacement or resolution
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JEWELRY
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We accept claims for:
✅ Items that arrive damaged
✅ Manufacturing defects
✅ Incorrect items sent
We do not accept:
❌ Returns or exchanges for buyer's remorse
❌ Wrong size/style ordered
❌ General dissatisfaction unrelated to product quality
How to file a claim:
Submit within 10 days of receiving your order.
1. Take a clear photo of the damage or defect (include packaging if possible)
2. Email support@faithisinthefire.com with your order number, a description
of the issue, and your photos
3. We'll respond within 2–3 business days with a replacement or store credit
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REFUNDS
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Approved claims are resolved through a free replacement or store credit.
Refunds to your original payment method are considered on a case-by-case
basis for issues confirmed to be our error.
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CANCELLATIONS
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Orders can only be canceled within [X hours] of purchase, before production
begins. After this window, orders are in process and cannot be canceled.
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GENERAL NOTES
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- All claims must include your order number and photo evidence.
- Please contact us before attempting to return any item — return addresses
vary by product and location, and items sent directly to us without prior
contact may not be processed.
- Faith In The Fire reserves the right to determine the appropriate
resolution for each claim.
Questions? Email us at support@faithisinthefire.com — we typically respond
within 24 hours.